{"id":9284,"date":"2025-04-10T17:55:00","date_gmt":"2025-04-10T12:55:00","guid":{"rendered":"https:\/\/fpl.kz\/?p=9284"},"modified":"2025-08-15T11:34:20","modified_gmt":"2025-08-15T06:34:20","slug":"q1-2025-results-a-focus-on-citizen-dialogue-and-understanding-their-needs","status":"publish","type":"post","link":"https:\/\/fpl.kz\/?p=9284&lang=en","title":{"rendered":"Q1 2025 Results: A Focus on Citizen Dialogue and Understanding Their Needs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9284\" class=\"elementor elementor-9284\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a79aacd e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"a79aacd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f76167 elementor-widget elementor-widget-text-editor\" data-id=\"7f76167\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As part of its systematic efforts to ensure transparency and openness, \u00abFund of Problem Loans\u00bb JSC has conducted a comprehensive analysis of all inquiries received through the E-Otinish platform and the contact center from January 1 to March 31 of the current year.<\/p><p>According to the analysis for the reporting period, the Call Center received 1,594 calls, while 109 inquiries were submitted through the E-Otinish platform. The main portion of inquiries related to the procedure for electronic auctions, the protocol for winners after signing protocols and sale agreements, as well as clarifications on other aspects of the Fund&#8217;s activities.<\/p><p>A significant portion of the inquiries concerned:<\/p><p>\u00a0\u2014 Regulations for participating in auctions on the e-qazyna.kz platform;<\/p><p>\u2014 Mechanisms for implementing the Fund&#8217;s functions;<\/p><p>\u2014 The status of incoming correspondence;<\/p><p>\u2014 Conditions for participating in state procurement;<\/p><p>\u2014 The procedure for scheduling a personal appointment with management.<\/p><p><em>Furthermore, over 43% of the inquiries received by the Fund via the E-Otinish platform were related to a misconception of the Fund&#8217;s activities as being similar to those of collection agencies. All inquiries of this nature were redirected to the relevant authorities or withdrawn by the applicants themselves.<\/em><\/p><p><strong>In this regard, it is emphasized that <\/strong><strong>\u00ab<\/strong><strong>Fund of Problem Loans<\/strong><strong>\u00bb<\/strong><strong> JSC operates in accordance with the Law of the Republic of Kazakhstan <\/strong><strong>\u00ab<\/strong><strong>On Banks and Banking Activity<\/strong><strong>\u00bb.<\/strong><strong> The Fund&#8217;s primary mission remains to facilitate the financial recovery of the banking sector and to re-engage acquired assets into the economy. Assets can be acquired exclusively from banks and organizations that previously held banking status, within the framework of current legislation.<\/strong><\/p><p>Measures taken to transform the Call Center include:<\/p><p>\u2014 Approval of a Regulation for personal appointments with the option for online booking;<\/p><p>\u2014 Updating information on the official website and open data portals;<\/p><p>\u2014 Installation of information stands with QR codes in the Fund&#8217;s office;<\/p><p>\u2014 Systematic training for operators on service regulations, procedures, and standards;<\/p><p>\u2014 Implementation of a media plan that includes webinars, live streams, and thematic surveys.<\/p><p>We would like to emphasize that a systematic approach and rapid feedback are essential for increasing public openness and trust. The Fund continues to work on improving its services, simplifying communication with citizens, and providing timely information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>As part of its systematic efforts to ensure transparency and openness, \u00abFund of Problem Loans\u00bb JSC has conducted a comprehensive analysis of all inquiries received through the E-Otinish platform and the contact center from January 1 to March 31 of the current year. According to the analysis for the reporting period, the Call Center received 1,594 calls, while 109 inquiries were submitted through the E-Otinish platform. The main portion of inquiries related to the procedure for electronic auctions, the protocol for winners after signing protocols and sale agreements, as well as clarifications on other aspects of the Fund's activities. A significant portion of the inquiries concerned: \u00a0\u2014 Regulations for participating in auctions on the e-qazyna.kz platform; \u2014 Mechanisms for implementing the Fund's functions; \u2014 The status of incoming correspondence; \u2014 Conditions for participating in state procurement; \u2014 The procedure for scheduling a personal appointment with management. Furthermore, over 43% of the inquiries received by the Fund via the E-Otinish platform were related to a misconception of the Fund's activities as being similar to those of collection agencies. All inquiries of this nature were redirected to the relevant authorities or withdrawn by the applicants themselves. In this regard, it is emphasized that \u00abFund of Problem Loans\u00bb JSC operates in accordance with the Law of the Republic of Kazakhstan \u00abOn Banks and Banking Activity\u00bb. The Fund's primary mission remains to facilitate the financial recovery of the banking sector and to re-engage acquired assets into the economy. Assets can be acquired exclusively from banks and organizations that previously held banking status, within the framework of current legislation. Measures taken to transform the Call Center include: \u2014 Approval of a Regulation for personal appointments with the option for online booking; \u2014 Updating information on the official website and open data portals; \u2014 Installation of information stands with QR codes in the Fund's office; \u2014 Systematic training for operators on service regulations, procedures, and standards; \u2014 Implementation of a media plan that includes webinars, live streams, and thematic surveys. We would like to emphasize that a systematic approach and rapid feedback are essential for increasing public openness and trust. The Fund continues to work on improving its services, simplifying communication with citizens, and providing timely information.<\/p>\n","protected":false},"author":1,"featured_media":9278,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[176],"tags":[],"class_list":["post-9284","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Q1 2025 Results: A Focus on Citizen Dialogue and Understanding Their Needs - \u0410\u041e &quot;\u0424\u043e\u043d\u0434 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u044b\u0445 \u043a\u0440\u0435\u0434\u0438\u0442\u043e\u0432&quot;<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fpl.kz\/?p=9284&lang=en\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Q1 2025 Results: A Focus on Citizen Dialogue and Understanding Their Needs - \u0410\u041e &quot;\u0424\u043e\u043d\u0434 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u044b\u0445 \u043a\u0440\u0435\u0434\u0438\u0442\u043e\u0432&quot;\" \/>\n<meta property=\"og:description\" content=\"As part of its systematic efforts to ensure transparency and openness, \u00abFund of Problem Loans\u00bb JSC has conducted a comprehensive analysis of all inquiries received through the E-Otinish platform and the contact center from January 1 to March 31 of the current year. According to the analysis for the reporting period, the Call Center received 1,594 calls, while 109 inquiries were submitted through the E-Otinish platform. The main portion of inquiries related to the procedure for electronic auctions, the protocol for winners after signing protocols and sale agreements, as well as clarifications on other aspects of the Fund&#039;s activities. A significant portion of the inquiries concerned: \u00a0\u2014 Regulations for participating in auctions on the e-qazyna.kz platform; \u2014 Mechanisms for implementing the Fund&#039;s functions; \u2014 The status of incoming correspondence; \u2014 Conditions for participating in state procurement; \u2014 The procedure for scheduling a personal appointment with management. Furthermore, over 43% of the inquiries received by the Fund via the E-Otinish platform were related to a misconception of the Fund&#039;s activities as being similar to those of collection agencies. All inquiries of this nature were redirected to the relevant authorities or withdrawn by the applicants themselves. In this regard, it is emphasized that \u00abFund of Problem Loans\u00bb JSC operates in accordance with the Law of the Republic of Kazakhstan \u00abOn Banks and Banking Activity\u00bb. The Fund&#039;s primary mission remains to facilitate the financial recovery of the banking sector and to re-engage acquired assets into the economy. Assets can be acquired exclusively from banks and organizations that previously held banking status, within the framework of current legislation. Measures taken to transform the Call Center include: \u2014 Approval of a Regulation for personal appointments with the option for online booking; \u2014 Updating information on the official website and open data portals; \u2014 Installation of information stands with QR codes in the Fund&#039;s office; \u2014 Systematic training for operators on service regulations, procedures, and standards; \u2014 Implementation of a media plan that includes webinars, live streams, and thematic surveys. We would like to emphasize that a systematic approach and rapid feedback are essential for increasing public openness and trust. The Fund continues to work on improving its services, simplifying communication with citizens, and providing timely information.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fpl.kz\/?p=9284&amp;lang=en\" \/>\n<meta property=\"og:site_name\" content=\"\u0410\u041e &quot;\u0424\u043e\u043d\u0434 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u044b\u0445 \u043a\u0440\u0435\u0434\u0438\u0442\u043e\u0432&quot;\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-10T12:55:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-15T06:34:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"738\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"eugene\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u041d\u0430\u043f\u0438\u0441\u0430\u043d\u043e \u0430\u0432\u0442\u043e\u0440\u043e\u043c\" \/>\n\t<meta name=\"twitter:data1\" content=\"eugene\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u041f\u0440\u0438\u043c\u0435\u0440\u043d\u043e\u0435 \u0432\u0440\u0435\u043c\u044f \u0434\u043b\u044f \u0447\u0442\u0435\u043d\u0438\u044f\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 \u043c\u0438\u043d\u0443\u0442\u044b\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/fpl.kz\/?p=9284&lang=en#article\",\"isPartOf\":{\"@id\":\"https:\/\/fpl.kz\/?p=9284&lang=en\"},\"author\":{\"name\":\"eugene\",\"@id\":\"https:\/\/fpl.kz\/#\/schema\/person\/435550bbba1ed2c8d5c19331af627fad\"},\"headline\":\"Q1 2025 Results: A Focus on Citizen Dialogue and Understanding Their Needs\",\"datePublished\":\"2025-04-10T12:55:00+00:00\",\"dateModified\":\"2025-08-15T06:34:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/fpl.kz\/?p=9284&lang=en\"},\"wordCount\":373,\"publisher\":{\"@id\":\"https:\/\/fpl.kz\/#organization\"},\"image\":{\"@id\":\"https:\/\/fpl.kz\/?p=9284&lang=en#primaryimage\"},\"thumbnailUrl\":\"https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png\",\"articleSection\":[\"News\"],\"inLanguage\":\"ru-RU\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/fpl.kz\/?p=9284&lang=en\",\"url\":\"https:\/\/fpl.kz\/?p=9284&lang=en\",\"name\":\"Q1 2025 Results: A Focus on Citizen Dialogue and Understanding Their Needs - \u0410\u041e &quot;\u0424\u043e\u043d\u0434 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u044b\u0445 \u043a\u0440\u0435\u0434\u0438\u0442\u043e\u0432&quot;\",\"isPartOf\":{\"@id\":\"https:\/\/fpl.kz\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/fpl.kz\/?p=9284&lang=en#primaryimage\"},\"image\":{\"@id\":\"https:\/\/fpl.kz\/?p=9284&lang=en#primaryimage\"},\"thumbnailUrl\":\"https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png\",\"datePublished\":\"2025-04-10T12:55:00+00:00\",\"dateModified\":\"2025-08-15T06:34:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/fpl.kz\/?p=9284&lang=en#breadcrumb\"},\"inLanguage\":\"ru-RU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/fpl.kz\/?p=9284&lang=en\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ru-RU\",\"@id\":\"https:\/\/fpl.kz\/?p=9284&lang=en#primaryimage\",\"url\":\"https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png\",\"contentUrl\":\"https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png\",\"width\":1080,\"height\":738},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/fpl.kz\/?p=9284&lang=en#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u0413\u043b\u0430\u0432\u043d\u0430\u044f \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430\",\"item\":\"https:\/\/fpl.kz\/?page_id=8048&lang=kk\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Q1 2025 Results: A Focus on Citizen Dialogue and Understanding Their Needs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/fpl.kz\/#website\",\"url\":\"https:\/\/fpl.kz\/\",\"name\":\"\u0410\u041e \\\"\u0424\u043e\u043d\u0434 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u044b\u0445 \u043a\u0440\u0435\u0434\u0438\u0442\u043e\u0432\\\"\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/fpl.kz\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/fpl.kz\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ru-RU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/fpl.kz\/#organization\",\"name\":\"\u0410\u041e \\\"\u0424\u043e\u043d\u0434 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u044b\u0445 \u043a\u0440\u0435\u0434\u0438\u0442\u043e\u0432\\\"\",\"url\":\"https:\/\/fpl.kz\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ru-RU\",\"@id\":\"https:\/\/fpl.kz\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/fpl.kz\/wp-content\/uploads\/2024\/11\/group_37-2.png\",\"contentUrl\":\"https:\/\/fpl.kz\/wp-content\/uploads\/2024\/11\/group_37-2.png\",\"width\":374,\"height\":51,\"caption\":\"\u0410\u041e \\\"\u0424\u043e\u043d\u0434 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u044b\u0445 \u043a\u0440\u0435\u0434\u0438\u0442\u043e\u0432\\\"\"},\"image\":{\"@id\":\"https:\/\/fpl.kz\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/fpl.kz\/#\/schema\/person\/435550bbba1ed2c8d5c19331af627fad\",\"name\":\"eugene\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ru-RU\",\"@id\":\"https:\/\/fpl.kz\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/ee4392cf1fdbd76c345941ff418eb59a251da316fc7580ce6f4b5067dcada3e5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/ee4392cf1fdbd76c345941ff418eb59a251da316fc7580ce6f4b5067dcada3e5?s=96&d=mm&r=g\",\"caption\":\"eugene\"},\"sameAs\":[\"http:\/\/10.18.113.45\"],\"url\":\"https:\/\/fpl.kz\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Q1 2025 Results: A Focus on Citizen Dialogue and Understanding Their Needs - \u0410\u041e &quot;\u0424\u043e\u043d\u0434 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u044b\u0445 \u043a\u0440\u0435\u0434\u0438\u0442\u043e\u0432&quot;","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fpl.kz\/?p=9284&lang=en","og_locale":"ru_RU","og_type":"article","og_title":"Q1 2025 Results: A Focus on Citizen Dialogue and Understanding Their Needs - \u0410\u041e &quot;\u0424\u043e\u043d\u0434 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u044b\u0445 \u043a\u0440\u0435\u0434\u0438\u0442\u043e\u0432&quot;","og_description":"As part of its systematic efforts to ensure transparency and openness, \u00abFund of Problem Loans\u00bb JSC has conducted a comprehensive analysis of all inquiries received through the E-Otinish platform and the contact center from January 1 to March 31 of the current year. According to the analysis for the reporting period, the Call Center received 1,594 calls, while 109 inquiries were submitted through the E-Otinish platform. The main portion of inquiries related to the procedure for electronic auctions, the protocol for winners after signing protocols and sale agreements, as well as clarifications on other aspects of the Fund's activities. A significant portion of the inquiries concerned: \u00a0\u2014 Regulations for participating in auctions on the e-qazyna.kz platform; \u2014 Mechanisms for implementing the Fund's functions; \u2014 The status of incoming correspondence; \u2014 Conditions for participating in state procurement; \u2014 The procedure for scheduling a personal appointment with management. Furthermore, over 43% of the inquiries received by the Fund via the E-Otinish platform were related to a misconception of the Fund's activities as being similar to those of collection agencies. All inquiries of this nature were redirected to the relevant authorities or withdrawn by the applicants themselves. In this regard, it is emphasized that \u00abFund of Problem Loans\u00bb JSC operates in accordance with the Law of the Republic of Kazakhstan \u00abOn Banks and Banking Activity\u00bb. The Fund's primary mission remains to facilitate the financial recovery of the banking sector and to re-engage acquired assets into the economy. Assets can be acquired exclusively from banks and organizations that previously held banking status, within the framework of current legislation. Measures taken to transform the Call Center include: \u2014 Approval of a Regulation for personal appointments with the option for online booking; \u2014 Updating information on the official website and open data portals; \u2014 Installation of information stands with QR codes in the Fund's office; \u2014 Systematic training for operators on service regulations, procedures, and standards; \u2014 Implementation of a media plan that includes webinars, live streams, and thematic surveys. We would like to emphasize that a systematic approach and rapid feedback are essential for increasing public openness and trust. The Fund continues to work on improving its services, simplifying communication with citizens, and providing timely information.","og_url":"https:\/\/fpl.kz\/?p=9284&lang=en","og_site_name":"\u0410\u041e &quot;\u0424\u043e\u043d\u0434 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u044b\u0445 \u043a\u0440\u0435\u0434\u0438\u0442\u043e\u0432&quot;","article_published_time":"2025-04-10T12:55:00+00:00","article_modified_time":"2025-08-15T06:34:20+00:00","og_image":[{"width":1080,"height":738,"url":"https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png","type":"image\/png"}],"author":"eugene","twitter_card":"summary_large_image","twitter_misc":{"\u041d\u0430\u043f\u0438\u0441\u0430\u043d\u043e \u0430\u0432\u0442\u043e\u0440\u043e\u043c":"eugene","\u041f\u0440\u0438\u043c\u0435\u0440\u043d\u043e\u0435 \u0432\u0440\u0435\u043c\u044f \u0434\u043b\u044f \u0447\u0442\u0435\u043d\u0438\u044f":"2 \u043c\u0438\u043d\u0443\u0442\u044b"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/fpl.kz\/?p=9284&lang=en#article","isPartOf":{"@id":"https:\/\/fpl.kz\/?p=9284&lang=en"},"author":{"name":"eugene","@id":"https:\/\/fpl.kz\/#\/schema\/person\/435550bbba1ed2c8d5c19331af627fad"},"headline":"Q1 2025 Results: A Focus on Citizen Dialogue and Understanding Their Needs","datePublished":"2025-04-10T12:55:00+00:00","dateModified":"2025-08-15T06:34:20+00:00","mainEntityOfPage":{"@id":"https:\/\/fpl.kz\/?p=9284&lang=en"},"wordCount":373,"publisher":{"@id":"https:\/\/fpl.kz\/#organization"},"image":{"@id":"https:\/\/fpl.kz\/?p=9284&lang=en#primaryimage"},"thumbnailUrl":"https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png","articleSection":["News"],"inLanguage":"ru-RU"},{"@type":"WebPage","@id":"https:\/\/fpl.kz\/?p=9284&lang=en","url":"https:\/\/fpl.kz\/?p=9284&lang=en","name":"Q1 2025 Results: A Focus on Citizen Dialogue and Understanding Their Needs - \u0410\u041e &quot;\u0424\u043e\u043d\u0434 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u044b\u0445 \u043a\u0440\u0435\u0434\u0438\u0442\u043e\u0432&quot;","isPartOf":{"@id":"https:\/\/fpl.kz\/#website"},"primaryImageOfPage":{"@id":"https:\/\/fpl.kz\/?p=9284&lang=en#primaryimage"},"image":{"@id":"https:\/\/fpl.kz\/?p=9284&lang=en#primaryimage"},"thumbnailUrl":"https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png","datePublished":"2025-04-10T12:55:00+00:00","dateModified":"2025-08-15T06:34:20+00:00","breadcrumb":{"@id":"https:\/\/fpl.kz\/?p=9284&lang=en#breadcrumb"},"inLanguage":"ru-RU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fpl.kz\/?p=9284&lang=en"]}]},{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/fpl.kz\/?p=9284&lang=en#primaryimage","url":"https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png","contentUrl":"https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png","width":1080,"height":738},{"@type":"BreadcrumbList","@id":"https:\/\/fpl.kz\/?p=9284&lang=en#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u0413\u043b\u0430\u0432\u043d\u0430\u044f \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430","item":"https:\/\/fpl.kz\/?page_id=8048&lang=kk"},{"@type":"ListItem","position":2,"name":"Q1 2025 Results: A Focus on Citizen Dialogue and Understanding Their Needs"}]},{"@type":"WebSite","@id":"https:\/\/fpl.kz\/#website","url":"https:\/\/fpl.kz\/","name":"\u0410\u041e \"\u0424\u043e\u043d\u0434 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u044b\u0445 \u043a\u0440\u0435\u0434\u0438\u0442\u043e\u0432\"","description":"","publisher":{"@id":"https:\/\/fpl.kz\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fpl.kz\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ru-RU"},{"@type":"Organization","@id":"https:\/\/fpl.kz\/#organization","name":"\u0410\u041e \"\u0424\u043e\u043d\u0434 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u044b\u0445 \u043a\u0440\u0435\u0434\u0438\u0442\u043e\u0432\"","url":"https:\/\/fpl.kz\/","logo":{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/fpl.kz\/#\/schema\/logo\/image\/","url":"https:\/\/fpl.kz\/wp-content\/uploads\/2024\/11\/group_37-2.png","contentUrl":"https:\/\/fpl.kz\/wp-content\/uploads\/2024\/11\/group_37-2.png","width":374,"height":51,"caption":"\u0410\u041e \"\u0424\u043e\u043d\u0434 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u044b\u0445 \u043a\u0440\u0435\u0434\u0438\u0442\u043e\u0432\""},"image":{"@id":"https:\/\/fpl.kz\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/fpl.kz\/#\/schema\/person\/435550bbba1ed2c8d5c19331af627fad","name":"eugene","image":{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/fpl.kz\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/ee4392cf1fdbd76c345941ff418eb59a251da316fc7580ce6f4b5067dcada3e5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/ee4392cf1fdbd76c345941ff418eb59a251da316fc7580ce6f4b5067dcada3e5?s=96&d=mm&r=g","caption":"eugene"},"sameAs":["http:\/\/10.18.113.45"],"url":"https:\/\/fpl.kz\/?author=1"}]}},"publishpress_future_action":{"enabled":false,"date":"2026-05-28 07:03:02","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"rttpg_featured_image_url":{"full":["https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png",1080,738,false],"landscape":["https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png",1080,738,false],"portraits":["https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png",1080,738,false],"thumbnail":["https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314-150x150.png",150,150,true],"medium":["https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314-300x205.png",300,205,true],"large":["https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314-1024x700.png",1024,700,true],"1536x1536":["https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png",1080,738,false],"2048x2048":["https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png",1080,738,false],"post_card_thumb":["https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314.png",673,460,false],"directorist_preview":["https:\/\/fpl.kz\/wp-content\/uploads\/2025\/08\/izobrazhenie_2025-08-14_175618314-640x360.png",640,360,true]},"rttpg_author":{"display_name":"eugene","author_link":"https:\/\/fpl.kz\/?author=1"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/fpl.kz\/?cat=176&#038;lang=en\" rel=\"category\">News<\/a>","rttpg_excerpt":"As part of its systematic efforts to ensure transparency and openness, \u00abFund of Problem Loans\u00bb JSC has conducted a comprehensive analysis of all inquiries received through the E-Otinish platform and the contact center from January 1 to March 31 of the current year. According to the analysis for the reporting period, the Call Center received&hellip;","_links":{"self":[{"href":"https:\/\/fpl.kz\/index.php?rest_route=\/wp\/v2\/posts\/9284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fpl.kz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fpl.kz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fpl.kz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fpl.kz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9284"}],"version-history":[{"count":7,"href":"https:\/\/fpl.kz\/index.php?rest_route=\/wp\/v2\/posts\/9284\/revisions"}],"predecessor-version":[{"id":9295,"href":"https:\/\/fpl.kz\/index.php?rest_route=\/wp\/v2\/posts\/9284\/revisions\/9295"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fpl.kz\/index.php?rest_route=\/wp\/v2\/media\/9278"}],"wp:attachment":[{"href":"https:\/\/fpl.kz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9284"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fpl.kz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9284"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fpl.kz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}