QUESTIONS & ANSWERS
Here you can find answers to frequently asked questions about the activities of the Problem Loans Fund, debt collection processes, handling problem loans, and related risks.
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About problem loans
1 questionAnswer:
Dear User!
The Fund of Problem Loans JSC (hereinafter referred to as the Fund) has considered your request, and reports the following within the scope of its competence.
Subpoint 19) of paragraph 1 of Article 4 of The Administrative Procedural and Process-Related Code of the Republic of Kazakhstan sets that consideration of an appeal is the adoption by an administrative body or official, within the limits of their competence, of a decision in accordance with the legislation of the Republic of Kazakhstan.
The Fund is an organization with the main function of improving the quality of loan portfolios of second-tier banks and carries out the acquisition of assets from second-tier banks exclusively within the framework of the rehabilitation of the banking sector.
At the same time the Fund treats such situations with understanding, but within the limits of its authority, the Fund does not have the right to make decisions on issues of adjusting the credit histories of individuals, settling debts and other obligations on loans/microloans/online loans of individuals to other financial institutions, second-tier banks, collection agencies, private bailiffs, credit unions, pawnshops and other organizations engaged in microfinance activities, including issues of redemption, write-off, refinancing and other related procedures to ensure (assistance, assistance) in the fulfillment of obligations by an individual debtor.
Thus, in accordance with the norms of the current legislation of the Republic of Kazakhstan, as well as the Charter of the Fund, the issues specified in your appeal are not within the competence of the Fund.
About debt collection
4 questionsAnswer:
- Repay the debt to the Fund that became the reason for the travel ban.
- Contact the private bailiff to lift the travel ban.
Answer:
You can contact through the unified platform for receiving and processing all citizen requests – e-otinish, by sending an application to the email address of JSC “Problem Loan Fund” – info@fpl.kz, or by visiting the office of JSC “Problem Loan Fund” in Almaty, located at 160 Dostyk Avenue. When submitting an application, we recommend providing your contact details and current address for feedback.
Answer:
- apply to the court independently;
- through a lawyer or a legal consultant.
Answer:
According to the Law, after a citizen is declared bankrupt, their obligations to creditors (with the exception of, for example, alimony or criminal fines) are terminated.